Frequently Asked Questions

Copyright

All content appearing on this Web site is the property of Alaffia. Copyright © 2018 Alaffia. All rights reserved. As a user, you are authorized only to view, copy, print and distribute documents on this Web site so long as (1) the document is used for informational purposes only and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2018 Alaffia. All rights reserved.

Privacy Policy

Alaffia fully respects your privacy. You do not need to give any information about yourself in order to browse our website. However, in order to process an order, correspond with you or provide you with price quotes or other information, we do need information from you, such as your full name, address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet. We use your personal information to give you the best service possible. If you do not wish us to use this information as a basis for further contact with you, please tell us, and we will respect your wishes. Alaffia does not sell, rent, loan or transfer any personal information regarding our customers to any unrelated third parties.

Shipping & Delivery

If you are having trouble placing an order, please call 1-360-866-0080. All non PO box continental US orders are shipped FedEx Ground - Home Delivery.

All shipments are sent via FedEx.  A flat rate of $9.95 is charged for all domestic (US) orders under $75; Orders over $75 will have an option for free standard shipping.  Free Shipping offer applies to the US lower 48 states only. Standard shipping usually arrives within 7-10 business days from the shipped date, excluding holidays. Alaffia does not ship outside of the United States. Please allow up to 48 hours for order processing.

Sales Taxes

Alaffia charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rates and the location to which the order is being shipped.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in the checkout process. Alaffia reserves the right to change its payment procedures at any time without prior notice to you. We accept all returns within 30 days of your purchase. Customers are responsible for return postage fees.

SUBSCRIPTIONS

Products are automatically delivered on the schedule you choose. No obligation: modify or cancel your subscription anytime. LEARN MORE

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